Customer Service

At the heart of our business is a commitment to delivering an unparalleled customer experience to every individual who steps through our doors. Our dynamic team isn’t just passionate about sales; they’re enthusiastic advocates for the exceptional brands we offer. Their mission is to empower you with expert product insights, ensuring you discover the perfect gear for all your journeys. Need assistance? Our dedicated support is just a call or email away, available 7 days a week at 401-849-6666,4 or orders@bigweathergear.com.

Processing Time

Processing time for online orders is 48 hours. processing time may be longer during holiday season.

Product Return Policy

All sale items are final.

All returns and exchanges must be accompanied by original tags and a cash register receipt. We will gladly issue a full refund on unused merchandise within 14 days. We will make exchanges of unused merchandise within 30 days of purchase.

**Merchandise purchased from other Helly Hansen stores cannot be exchanged or returned to the Newport store. **

Please allow 14 business days from the day you return your package for your return to be credited for the exchange to be completed. Please include a credit card number for additional shipping fees for exchanges.

Customer Returns
Bigweathergear.com
154 Thames Street
Newport, RI 02840
Phone: 401-849-6666 ext. 4

Warranty Returns

If you have questions or need to return a defective product please contact us directly so we can provide the warranty instructions.

All returned garments must be washed prior to their return, or they cannot be inspected.

Warranty does not cover damage caused by misuse, improper care, normal wear and tear and the natural breakdown of materials over extended use and time. Our turn-around time is normally 4 – 6 weeks from the time we receive your product.

Recommended products:

Nik-Wax Waterproofing for Synthetics – available at www.bigweathergear.com and most major specialty outdoor sporting goods stores.

In addition to using the garment for its intended purpose, the consumer needs to follow a few simple care instructions.

- Follow the washing instructions and clean the garment regularly to maintain the quality of the product.
- Re-activate the outer water repellency on waterproof/breathable garments as needed.

Failure to follow the proper care instruction will void the warranty.