THIS PAGE DISPLAYS COMMENTS FROM CUSTOMERS WHO HAVE USED OUR ONLINE SITE AND HOW THEY FEEL ABOUT OUR STORE, PRODUCT AND CUSTOMER SERVICE.
I recently ordered the WRONG size item. I called Megan and she took care of my needs in a very friendly and courteous way. I received my new item in just 3 short days…WOW. Love the clothes and the quality is better than expected… Thanks Megan : ) you rock!!! Scott
Thank you so much for your immediate reply and resolution. Excellent customer service. I wish all companies were as swift in the service after the sale communications. Cory H.
Thank you to you all at Helly Hansen, Newport RI. I just received my order and the items are just perfect. From talking to you on the phone to ordering online and delivery was the easiest process that I have ever experienced. I was amazed that the shipping was free and the items arrived in two days. You have become my new store for future for running and cycling needs.
Thank you so much guys for your professionalism , you guys have the best online store ever .. It’s so hard to get good gear here in Australia , and our range is very limited . Thanks again to Meghan for her help when I called the store … I look forward to shopping with you guys again ….. Kind regards Adrian
Just wanted to say your store is fantastic. I have always loved Helly Hansen and ordering through you all has been a breeze. I love the shoes I received today!!
I just wanted to let you know that your prices, quick shipping and order system is GREAT. Thanks much!
I received my order today (a mere two days after ordering) and I am VERY pleased!!! The products are wonderful and the customer service even better. Thank you so much for your help! As an avid Deadliest Catch and Northwestern fan I am very, very pleased with the quality of Helly Hansen’s products and their quick and efficient customer service. I will definitely be ordering more products from Helly Hansen in the future. You have a new customer for life! Keep up the great work! Lauren
I applaud the integrity that you have shown for something I would not have noticed. I am from Los Angeles and am only at the Naval War College for a year. Your store’s personnel did an excellent job in explaining your products and how I could successfully weather a Newport winter. Thanks again. Mike
Hi Dotty- just wanted to let you know that the shoes arrived at their destination today – in plenty of time for my dad’s birthday! Thank you so much for your help and EXCELLENT customer service. Amy
Hello, Just wanted to drop a line to let you know how helpful your online staff has been. I placed an order online and omitted some info, but your staff handled everything seamlessly. I was able to track my package and learn it will be delivered in time for my upcoming trip. The online help chat was very helpful and efficient. Thanks for having such a great site with accessible chat. I’ve never had an online shopping experience quite as satisfying as this one. Mark
Hi Dotty. I picked up my jacket at the post office this morning and wanted to let you know that I am happy with both the product and the on-line shopping experience you folks provided. As a former on-line shopping skeptic, dealing with you folks converted me and I shall not hesitate to recommend you. Thanks again and you have a merry Christmas.
Hi Jay! I only spoke the truth! You have hired an amazing staff and should pat yourself on the back! In all my years going to Newport and shopping, I have never been so happy to go to the same store to shop day after day! Who does that each day and at the same store? Me! 🙂 I actually shopped on the internet first and was delighted with that experience as well! The live help is AWESOME! As much as I LOVED my purchase, I did have to return them due to the fit. Even the return was done with ease (in store). I still regret passing up on the red jacket I saw on the wall. On the “Deadliest Catch” wiki page, I posted a picture and linked to your store on the “Crew Sightings” page. I requested you as a friend. We have plans to go to the warehouse sale already! I hope to see you and your beautiful dog there! Many thanks, again, Heather
I got the package today and the size and color are great. Thanks once again Stephanie for going the extra mile on this. Really appreciate it. Sun’s out in Vancouver BC and it\’s time to paddle! Cheers, J.
Many thanks for your speedy service. My item arrived today and I am delighted with it.
Hi! I was in your store almost daily last week! My Husband and I bought a few things, each time, and the quality of everything is AMAZING! The staff was FANTASTIC in helping me get everything I needed and we appreciated all the time they spent with me to find the most appropriate sneakers for my feet! We also went to see Edgar on Saturday and I wanted to pass along the pictures we took (attached)! It was surreal meeting Edgar! I\’ve worked with celebrities and have been in the business myself. I was never “star struck” in my LIFE by any of the actors and models I’ve worked with. I was literally shaking when it was time to meet Edgar…so much so that he was kind enough to mention the fact that I was shaking! I guess it was meeting someone that puts his life on the line in a reality show and not someone from a “fluff” faux reality show that hit me in the heart. Thank you so very much and I will be back over and over when we visit my Husband\’s family or vacation there! Heather
Hey Jay… Great to finally meet you over the weekend! Had a great time at the event! Attached are a couple pics that I thought were pretty funny… Feel free to put on the blog if you want… And… Thanks for the great deal on the stuff that we bought! Much appreciated!! Take care…Dave
howdee from idaho! I’ve never written a letter like this before, but it was important for me to tell you how my HHPACKABLE jacket saved me! My husband and I each have one and it has traveled with us to several countries and about 30 states in the past 10 years! It is the most amazing thing we own…the other day I was coming home and my window would not go up! I fortunately had my jacket with the HOOD with me, zipped it up and drove the 30 miles I had to go in a wind and snow storm, the whole while thanking this jacket and YOU!! You just had to know how grateful I was!! Thanks HH for saving me from a could have been terrible 30 mile journey!!! Happy 2008 Happy customer…Mary
I’m happy w. my Helly raincoat (still, after 10 years). My girl friend, but for the size, was very happy with her Helly raincoat. And after the effort you made to help me today, you\’ve made one satisfied customer. Thank you very much.
Hi Jay, I wanted to deliver some positive feedback to you. I’ve had a great experience ordering through your online site, when there was a inventory problem I received a direct phone call to let me know, rather than an e-mail that could have delayed the order. The woman I spoke to was very helpful, and we were able to find a similar product that met my needs. Then the icing on the cake was the UPS tracking so that I know the delivery arrived safely, even though I haven\’t even made it hope yet. Thanks Man! Hans, Richmond, VA
Hi Jay, just got my jacket. Looks great! Thanks, much appreciated. Your store was the only reputable one I could find on the web that had them in stock. I’ll have to stop in the next time I’m home in RI. I think my wife will be buying something soon too. Thanks again, John
Hi Jay, just letting you know I received my order, I can’t believe how fast my order was processed and shipped. Thank you all at Helly Hansen my son will be so pleased with his jacket and cap. Mary
Hi Jay, I wanted to say thank you for the jackets. I received them yesterday and gave them to the appropriate people. It is now done and seems like everyone is really happy. You have been very accommodating to us with all crazy requests, regardless of the situation. You handled yourself graciously. I will definitely contact you whenever we need to place an order. Best, Sophie
Hi Jay, The meeting went very well and the jackets were a huge hit! Thank you! They arrived on time and all inventory counts were exact. Thanks again and Happy Thanksgiving! Best Regards, Meghan
Hi Stephanie: Thank you so much for your follow up. What great customer service. I think I will hold off on the jacket at this point. I had really wanted the red one, but you didn\’t have one on-line so I ended up ordering the pink. I will check your site though in the near future and will be sure to place future HH orders through you. Thank you again, for such great followup. It\’s so nice in this time where customer service is seriously lacking in our society. Bette
Stephanie & Jay, I received the 3 new Fjord jackets. They look great! Many thanks for providing excellent service! John
We handed out the jackets yesterday to the crew and everyone LOVED them! Thank you! Sara
Sir, I want to pass on to you my appreciation for Anne Dionnes help in the past couple of weeks. She has helped us immensely in completing some high profile operations. She expedited jackets to a couple of our guys in order for them to leave and successfully complete assigned task. Furthermore, she aided us in making the best possible outfit for our entire 16 man team. Thanks a lot. I am happy to do business with you and look to do more business in the future.
Hi Jay, I just wanted to thank you again for all your work on the jackets for the movie. It was a pleasure working with you and if ever I need gear from Helly Hanson, you will definitely be the first person I call! Thank you again, Jackie
Thank you, Jay, for taking the time to acknowledge my order…. It seems that the service on the internet these days really exceeds the service at the brick and mortar stores…I found it very easy, fun, and informative to shop your store…It was a great experience… I recently purchased a woman‘s astra shell jacket. I have never owned an impeccably made jacket like this ever before… I am looking forward to my fleece layer for this jacket.. Thanks again…and you have definitely gained a good customer…. Diane
From: “Becky Conolly” To: “Jay Lasky” Subject: Re: Lucy jacket Date: Tue, 18 Feb 1997 07:33:44 -0500 Thanks for the information – I did take your advice and call the store with a few more queestions, and ended up ordering it. Thanks again
From: “Camilo Figueroa” To: “jay lasky” Subject: RE: Packable II Information Date: Thu, 17 Feb 2000 18:50:31 -0500 Hello. my relatives in Cambridge MA, email me telling me that the jacket arrived there as I order it. Thank you very much. And i´ll be in touch in case I want some other products from you. Camilo Figueroa
From: Jan Swanbeck To: Jay Lasky Subject: RE: Notice of Invoice Shipment Date: Thu, 17 Feb 2000 10:19:39 -0500 Just to let you know – the pants arrived yesterday and blessedly, they fit! I appreciate the personal touch. Jan Swanbeck – satisfied customer
Date: Mon, 14 Feb 2000 12:56:59 -0600 To: Jay Lasky From: Jarret Nichols Subject: Re: westport thank you very much for your diligence. i was not aware the order went through twice and i appreciate your cancelling one order… please let me know when to expect the jacket and i look forward to buying more merchandise from you. thanks again,jarret.
From: Dennis Pugh | Block address To: jay lasky Subject: redline xxl red Date: Wed, 16 Feb 2000 12:05:08 -0000 Thanks for all you trouble Jay – I would like to go ahead and order the suit. What‘s your preferred method – you‘ve been a great help and will be recommending your site to my skiing friends. I am taking a party of 40 people over to Loon Mountain mid March so future orders may well come from them. Dennis Pugh
Dear Jay, Please e.mail me confirming that I have ONE order for a Large Kautz Jacket with China Blue/HH Navy colors for $250. Again, thanks for the e.mail, otherwise I wouldn‘t have known about the ordering error. Your system is very efficient. Grateful, Jeanne Valone
Jay – No worries ! Thanks for your help and quick response. I will look forward to shopping with you again soon. Keep up the great work with the website ! – Jill
From: “Gerry” To: firstname.lastname@example.org Date: Tue, 24 Oct 2000 22:29:09 GMT Yes Jay it has. Thank you response. I received late last week and it will work out great for me. I‘m another one of your satisfied customers. Thanks, Gerry
From: “Marco Roncari” To: email@example.com Date: Tue, 26 Oct 2000 17:04:43 +0200 You have made my day and a new HH long-time customer. Marco
Date: Sat, 18 Nov 2000 01:20:05 EST Subject: Re: New Order from Mcart To: thanks for the info – just go ahead and send me all the pieces I ordered – I love this stuff!! Thanks – if I need to do anything else – please let me know! Kathy
Date: Wed, 06 Dec 2000 19:11:21 PST Subject: Good news, bad news … To: Good news: The order arrived yesterday! Bad news: The wrong item arrived! I was expecting a XL Lifa bottom. What I got was a XL top. (I had originally ordered an XXL top and an XL bottom …. I‘ve already received the top and was waiting for the XL bottom to complete the order) I‘m not going to give up on you guys. We may have had problems with this order, but you‘ve got great customer service … and to me, that‘s what‘s important. You may not even know this, but I‘ve ordered over $1000.00 from you guys in the last month or so … and am very happy with the H/H jackets and bibs. I‘ll need to send this back (XL top). Is there a return number I should use?? Where should I return it ?? Thanks, Kirk
Jay, Just wanted to drop you a note to thank you for the great service. Received my Astro jacket today, and was pleasantly surprised to find two great bonus gifts included. That‘s GOOD business which just doesn‘t seem to be around much anymore. This was my first order with you, but won‘t be my last. Thanks again, and have a GREAT holiday, Rob
Thanks very much for such a quick response. Great site! Bill